Privacy Policy

At Mimi Glow Studio, we respect your privacy and understand the importance of protecting the personal information you share with us.

This Privacy Policy explains how Mimi Glow Studio may collect, use, disclose, store, and protect personal information when you visit our website, contact us, request an appointment, receive a treatment, or otherwise interact with us.

We handle personal information in accordance with applicable Canadian and Ontario privacy laws, which may include the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Ontario's Personal Health Information Protection Act (PHIPA).

1. Information We May Collect

Depending on how you interact with Mimi Glow Studio, we may collect information such as:

Contact Information

This may include:

• Name

• Email address

• Telephone number

• Preferred method of communication

Appointment Information

This may include:

• Requested appointment date and time

• Scheduled services

• Appointment history

• Cancellations or rescheduling information

• Communications relating to your appointments

Treatment & Consultation Information

Where necessary to safely provide a service, we may collect information such as:

• Skin concerns

• Treatment history

• Allergies or sensitivities

• Relevant medications

• Relevant health information

• Contraindications

• Previous procedures or treatments

• Treatment preferences

• Information provided through consultation or intake forms

We aim to collect only the information reasonably necessary to provide our services and support client safety.

Photographs

With appropriate consent, we may collect before-and-after or treatment-related photographs for purposes such as monitoring treatment progress or maintaining client records.

We will obtain appropriate consent before using identifiable photographs for marketing or promotional purposes.

Payment Information

When you make a payment, payment information may be processed through a third-party payment provider.

Depending on the payment method used, Mimi Glow Studio may receive transaction information such as payment status, amount paid, or limited payment details.

We do not intentionally collect or store complete payment card information when it is processed directly by an independent payment processor.

Website & Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Pages visited

• Referring website

• Website activity

• Cookie or similar technology information

This information may be used to operate, secure, and improve our website.

2. How We Use Your Information

Mimi Glow Studio may use personal information to:

• Respond to inquiries.

• Process appointment requests.

• Contact you to finalize and confirm appointments.

• Send appointment confirmations, reminders, or service-related communications.

• Conduct consultations.

• Determine whether a treatment may be suitable for you.

• Provide and document treatments.

• Process payments.

• Maintain client records.

• Respond to questions or concerns following a treatment.

• Improve our services and client experience.

• Operate and improve our website.

• Prevent fraud, misuse, or security incidents.

• Maintain business and financial records.

• Meet legal, regulatory, insurance, or professional requirements.

• Send promotional communications where we have the appropriate consent or are otherwise permitted to do so.

We will not use personal information for an unrelated purpose without obtaining additional consent where required by law.

3. Consent

Where required, Mimi Glow Studio will obtain consent before collecting, using, or disclosing personal information.

The type of consent requested may depend on the nature and sensitivity of the information involved.

For sensitive information, including certain health-related information or identifiable treatment photographs, additional or express consent may be appropriate.

You may withdraw your consent to certain uses of your personal information, subject to applicable legal, contractual, treatment-record, or other legitimate restrictions.

Withdrawing consent may affect our ability to provide certain services.

4. Marketing Communications

If you choose to receive promotional emails, text messages, offers, or other electronic marketing communications from Mimi Glow Studio, we may use your contact information for those purposes.

Where required by law, we will obtain appropriate consent before sending commercial electronic messages.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.

You may still receive non-promotional communications relating to existing appointments, transactions, treatment information, or other service-related matters.

5. How We Share Information

Mimi Glow Studio does not sell or rent your personal information.

We may share limited personal information with third-party service providers where reasonably necessary to operate our business, including providers that assist with:

• Appointment booking

• Website hosting

• Payment processing

• Email or text communication

• Business software

• Data storage

• Website analytics

• Accounting or professional services

These providers may only receive the information reasonably necessary for the services they perform.

Information may also be disclosed:

• With your consent.

• When required or permitted by law.

• To respond to a lawful court order, regulatory request, or legal process.

• Where reasonably necessary to protect the rights, safety, or security of Mimi Glow Studio, our clients, or others.

• In connection with a business restructuring, sale, transfer, or similar transaction, subject to applicable legal requirements.

6. Third-Party Service Providers & International Processing

Some third-party technology or service providers used by Mimi Glow Studio may process or store information outside Ontario or outside Canada.

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to governmental or regulatory authorities in accordance with those laws.

We take reasonable steps when selecting service providers and handling personal information entrusted to us.

7. Cookies & Website Analytics

Our website may use cookies or similar technologies to help the website function properly, understand website traffic, remember preferences, improve performance, or measure how visitors interact with our website.

Your browser may allow you to block, delete, or restrict cookies.

Disabling certain cookies may affect some website functionality.

Where required, we will provide appropriate choices regarding non-essential cookies or tracking technologies.

8. How We Protect Your Information

Mimi Glow Studio uses reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information under our control.

These measures are intended to protect personal information against risks such as:

• Unauthorized access

• Loss

• Theft

• Misuse

• Unauthorized disclosure

• Alteration

However, no electronic system, website, email system, or method of data transmission can be guaranteed to be completely secure.

9. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to:

• Provide our services.

• Maintain appropriate client and treatment records.

• Complete transactions.

• Address client concerns.

• Meet legal, tax, insurance, regulatory, or professional requirements.

• Resolve disputes or enforce agreements.

When information is no longer reasonably required, we may securely delete, destroy, or anonymize it in accordance with our legal and operational obligations.

10. Accessing or Correcting Your Information

Subject to applicable law, you may request access to personal information that Mimi Glow Studio holds about you.

You may also request that inaccurate or incomplete information be corrected.

We may need to verify your identity before responding to a request.

Certain legal exceptions may apply to access or correction requests.

11. Withdrawing Consent

Where Mimi Glow Studio relies on your consent, you may request to withdraw that consent at any time, subject to applicable legal or contractual restrictions.

For example, you may withdraw your consent to receive promotional communications.

In some circumstances, we may need to retain information even after consent has been withdrawn where we have a legal, regulatory, insurance, professional, or legitimate recordkeeping obligation.

12. Photography & Marketing Consent

Treatment photography used for client records or treatment monitoring will be handled as personal information where the individual can be identified.

Mimi Glow Studio will not use identifiable client photographs for public advertising, social media, website content, promotional materials, or similar marketing purposes without appropriate consent.

Consent to marketing photography is voluntary and is not a condition of receiving treatment.

13. Third-Party Websites

Our website may contain links to websites or platforms operated by third parties.

Once you leave the Mimi Glow Studio website, the collection and handling of your information is governed by the privacy practices of the applicable third party.

We encourage you to review their privacy policies before providing personal information.

14. Children's & Minors' Information

Mimi Glow Studio does not knowingly collect personal information from minors through the website except where reasonably necessary for an inquiry, appointment, consultation, or service and where appropriate consent or authorization is provided.

Additional consent requirements may apply before services are provided to a minor.

15. Privacy Questions or Concerns

If you have questions regarding how Mimi Glow Studio handles your personal information, would like to request access or correction, or would like to raise a privacy concern, please contact us.

Privacy Contact
Mimi Glow Studio
nao.alvarez@hotmail.com
647-624-8233

We will review privacy-related requests or concerns and respond as appropriate under applicable law.

16. Changes to This Privacy Policy

Mimi Glow Studio may update this Privacy Policy periodically to reflect changes to our services, technology, business practices, or legal requirements.

The most current version will be available on our website and will include the date the policy was last updated.